Thank you for choosing Defideal for your booking needs and for being a valued member of our community. We are pleased to offer a reward points program that allows you to earn points with every booking, which can be redeemed for exciting gifts. To ensure fairness and transparency, please find below our policy for redeeming these gifts:

1. Eligibility

  • All registered users of Defideal are eligible to participate in the reward points program and redeem gifts.
  • Users must have accumulated a minimum number of points as specified on the gifts page to be eligible for gift redemption.

2. Gift Catalog

  • Defideal maintains a catalog of gifts available for redemption.
  • The catalog is subject to change, and gifts may be added or removed at the discretion of Defideal.

3. Points Redemption

  • Users can redeem their accumulated points for gifts listed on the gifts page.
  • Each gift item in the catalog will have a corresponding point value required for redemption.
  • Users must have the required number of points in their account to initiate the redemption process.

4. Redemption Process

  • Users can browse the redemption catalog available on the Defideal website or app.
  • Once a gift is selected for redemption, users can follow the prompts to initiate the redemption process.
  • Users may be required to provide additional information or contact details for gift delivery.

5. Gift Delivery

  • Users need to pick up their gifts at Defimedia, 4B, Labourdonnais Street, Port Louis.

6. Gift Availability

  • Gifts are subject to availability, and Defideal reserves the right to substitute a gift with another item of equal or greater value if necessary.
  • In the event that a selected gift is out of stock or unavailable, users will be notified promptly, and alternative options may be provided.

7. Gift Returns and Exchanges

  • Once redeemed, gifts are non-refundable and cannot be exchanged for cash or other rewards.
  • In the case of a defective or damaged gift, users may contact Defideal customer support for assistance within 48 hours for returns or exchanges.

8. Fraud Prevention

  • Defideal reserves the right to investigate and take appropriate action in cases of suspected fraud, misuse, or abuse of the reward points program.
  • Any fraudulent activity detected may result in the suspension or termination of the user’s account and forfeiture of accumulated points.

9. Policy Updates

  • Defideal reserves the right to modify or update the gift redemption policy at any time without prior notice.
  • Users are encouraged to review the policy periodically for any changes or amendments.

By participating in the reward points program and redeeming gifts, users agree to adhere to the terms and conditions outlined in this policy. If you have any questions or require further assistance, please contact our customer support team for clarification.

Thank you for your understanding and continued support.

Defideal Team