×

Terms & conditions

1. Use of the Website

DéfiDeal is a website that allows, you, the Customer to effect bookings, reservations and purchases at hotels, spas and with other service providers, collectively referred to as Suppliers. Available offers will vary and will be those be listed on the website from time to time.

Your use of this website is conditional upon your acceptance of the terms and conditions which follow. By browsing, using or otherwise accessing the website, through any medium, you hereby acknowledge to have read, understood and agreed to these terms and conditions, as they may be amended from time to time and to be bound by them in all your dealings with DéfiDeal.

2. How to use DéfiDeal

To make any transaction through DéfiDeal, you must first create an account with us by following the steps listed in the accounts page. When creating an account, you undertake that the details which you provide to us are true, accurate and not misleading. DéfiDeal reserves the right to manage, suspend or delete your account, at its discretion, including but not limited to allowing the use of the same account by two or more individuals or permitting purchases as gifts for other persons.

Once your account is created, you may begin to make orders and bookings. You will be guided through this process by our website, from login to checkout.

DéfiDeal aims to be as user-friendly as possible and we will answer any questions you may have through our Contact Us page.

You undertake not to use this website for any illegal activity.

3. Our Services

DéfiDeal is a medium through which Suppliers can advertise their products and services for reservation, and through which the Customer can make reservations or bookings. DéfiDeal acts only as an intermediary between the Customer and the Supplier.

By making a reservation, booking or otherwise purchasing a product or service, you enter into a contract with the Supplier, according to such terms and conditions which may be imposed by the Supplier. You hereby acknowledge, understand and agree that you will independently carry out any such verifications as may be necessary prior to forming a contractual relationship with the Supplier. DéfiDeal will list the relevant details of the Suppliers, including their website, if available.

DéfiDeal offers the service of transmitting the details of your reservation, booking or purchase to the relevant Supplier and sending you a confirmation email for and on behalf of the Supplier.

DéfiDeal does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or rating of any Supplier or its facilities, venue, products or services.

This website is made available for personal and non-commercial use only. You hereby acknowledge and agree that you are not allowed to re-sell, deep-link, use, copy, monitor, display, download or reproduce any content or information, software, reservations, tickets, products or services available on our website for any commercial or competitive activity or purpose.

4. Prices and Availability

Information which appears on DéfiDeal is information provided to us by Suppliers. Although we will use reasonable skill and care in performing our services, we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors, any interruptions, whether due to any temporary and/or partial breakdown, repair, upgrade or maintenance of our website or otherwise, inaccurate, misleading or untrue information or non-delivery of information. Each Supplier remains responsible at all times for the accuracy, completeness and correctness of the information, including the rates and availability, displayed on our website.

Prices and rates made available by Suppliers may carry special restrictions and conditions. For example, some offers may be for a limited time only or be non-cancellable and non-refundable. Please check the relevant product, service and reservation conditions and details thoroughly with the Supplier for any such conditions prior to making your reservation.

5. Privacy

DéfiDeal has a commitment towards respecting your privacy. All information provided to us is handled and processed in accordance with the Data Protection Act 2004.

6. Payment

Payments will be made through the online system on DéfiDeal. This system accepts the following methods of payment:

• Gateway by MCB
• Juice by MCB
• The POS and MPOS of SBM
• All major credit cards
• Internet Banking

Our online system is secure and conforms to the highest standards of security. DéfiDeal shall not be held responsible for failures of any of the above providers of online payment for reasons beyond the control of DéfiDeal.

Alternatively, physical payment may be made directly at the offices of DéfiDeal.

DéfiDeal operates only as the party processing the payment, which is thereafter transferred to the Supplier. Any claims for refunds or any other matters arising out of payment to Suppliers must be raised with the Suppliers.

DéfiDeal will only offer refunds in situations where DéfiDeal is responsible for a failure of your payment reaching the Supplier.

Please check the details of your product or service of choice thoroughly for conditions of payment prior to making your reservation. You hereby undertake and agree to indemnify and hold DéfiDeal harmless for unauthorized or wrong charges by the Supplier and for any monetary transaction of any nature between you and the Supplier.

7. Your duties and responsibilities

By making a reservation with a Supplier, you accept and agree to the relevant conditions imposed by the Supplier, including for services rendered and/or products offered by the Supplier. The details of each Supplier are made available on our website during the reservation procedure and in the confirmation email or ticket (if applicable). Please note that certain rates or special offers are not eligible for cancellation or change. Applicable fees still be charged by the Supplier in the event of a no-show or charged cancellation. Please check the details of your product or service of choice thoroughly for any such conditions prior to making your reservation.

Cancellation and prepayment policies may vary from Supplier to Supplier. Please carefully read the information in your reservation confirmation for additional policies as may be applied by the Supplier.

Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account and you shall not be entitled to any refund of any prepaid amount unless the Supplier agrees or allows otherwise under its payment and cancellation policy.

If you wish to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the accommodation provider's cancellation,payment and no-show policy or not be entitled to any repayment of any amount.

If you have a late or delayed arrival on the check-in date or only arrive the next day, make sure to immediately communicate this with the Supplier so they know when to expect you to avoid cancellation of your reservation or room or charge of the no-show fee. Our customer service department can help you if needed with informing the Supplier. DéfiDeal does not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by the Supplier.

8. Our Duties and Responsibilities

Our duties are limited to acting as an intermediary between you and the Supplier.

When you complete a booking, we shall send you a confirmation email prior to your arrival date, giving you information on your destination and providing you with certain information and offers relevant to your reservation and destination.

DéfiDeal disclaims any liability or responsibility for any communication with the Supplier on or through this website. You cannot derive any rights from any request to, or communication with the Supplier which through DéfiDeal. DéfiDeal cannot guarantee that any request or communication will be received/read by, complied with, executed or accepted by the Supplier. All communications to Suppliers must be made directly to the Suppliers.

In order to duly complete and secure your reservation, you need to use your correct email address. We are not responsible or liable for and have no obligation to verify any wrong or misspelled email address or inaccurate or wrong phone number or credit card number.

Any claim or complaint against DéfiDeal or in respect of the services provided by DéfiDeal must be promptly submitted, but in any event within 30 days after your booking. Any claim or complaint that is submitted after 30 days may be rejected you shall forfeit your right to any damages or compensation.

9. Disclaimer

Subject to the limitations set out in these terms and conditions and to the extent permitted by Mauritian law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the confirmation email.

However and to the extent permitted by Mauritian law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available this website and its contents shall be liable for (i) any special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the information including rates, availability and ratings of the Supplier as made available on our website, (iii) the services rendered or the products offered by the Suppliers or other business partners, (iv) any direct, indirect, consequential or punitive damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our website, or (v) any injury, death, property damage, or other direct, indirect, special, consequential or punitive damages, losses or costs suffered, incurred or paid by you, whether due to acts, errors, breaches,negligence, wilful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or attributable to the Suppliers or any of our other business partners including any of their employees, directors, officers, agents, representatives or affiliated companies whose products or services are made available, offered or promoted on or through the DéfiDeal, including any cancellation, overbooking, strike, force majeure or any other event beyond our control.

10. Intellectual property rights

DéfiDeal exclusively retains ownership of all rights, title and interest in and to all content published on the website, including comments, reviews and pictures uploaded by users, save where it is expressly indicated that such content belongs to Suppliers or third parties. Any unlawful or unauthorised use of the contents of the website, or of any information belonging to DéfiDeal shall constitute a material infringement of our intellectual property rights and we reserve our rights to bring any such legal action against you as may be necessary.

11. Governing Law and Dispute Resolution

These terms and conditions and the provision of our services shall be governed by and construed in accordance Mauritian law.

If there is a dispute which we cannot settle by direct negotiation it may be referred to arbitration if agreed between us. Any dispute between us will be finally determined by the Mauritian Courts and you hereby agree to submit to the jurisdiction of Mauritian Courts.

If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by Mauritian law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.